Support
How can we help?
Email support@mercureal.com and a person will reply. Tell us which device you're on (iPhone, iPad or web) and, if something went wrong, what you were doing at the time.
Common questions
How do I get an account?
Anyone can create one. Sign up in the app or at mercureal.com with Google, Apple, or email and password — a new account starts with its own workspace on the free plan. To join your agency's team, sign up first, then enter the invite code your agency administrator gives you (their plan needs a free seat: Essential includes 2, Pro 10). To bring a whole agency on, email sales@mercureal.com.
How do I sign in?
Already have an account? Keep using your original sign-in (Google, or email and password) — Sign in with Apple opens a separate account, not your existing one.
How do I delete my account?
In the app, open More › Settings › Delete account; on the web, open Settings and scroll to the danger zone. Your access ends immediately and there is a 30-day grace period; to cancel within those 30 days, email support@mercureal.com. If you are your agency's administrator, this closes the agency for everyone — as it does any other agency you are the only administrator of. What is erased and what the law requires us to keep is set out in the Privacy Policy.
How do I turn on Caller ID?
In the iOS app, open More › Settings › Caller ID and follow the prompt to allow Mercureal in iOS Settings. Incoming calls from your agency's contacts will then show the contact's name.
Can I export my data?
Agency administrators on a paid plan can export the client book as CSV from the app. The Privacy Policy explains export and data-request options in full.
Where is my data stored?
In AWS Sydney (ap-southeast-2), with every agency's data isolated from every other agency's at the database layer.